PAYMENTS & SHIPPING POLICY

Last updated: July 16, 2026

This Payments & Shipping Policy explains how payments, order processing, shipping, delivery, customs charges, and shipping problems are handled for purchases made through bulk-natural.com.

1. Accepted Payment Methods

We accept the payment methods displayed during checkout.

Depending on your location and order, available methods may include:

Major credit or debit cards.
Digital payment services.
Bank transfer or wire transfer, when specifically offered.
Other payment methods displayed at checkout.

Availability may vary by country, order value, currency, and payment provider.

We do not recommend sending cash through the mail.

2. Payment Authorization

Payment must be successfully authorized before an order is processed unless written credit terms have been approved for a wholesale customer.

By submitting an order, you confirm that:

The payment information is accurate.
You are authorized to use the selected payment method.
Sufficient funds or credit are available.
We may submit the transaction to our payment provider.

Payments may be subject to fraud screening, verification, or additional identity checks.

We may hold or cancel an order when payment cannot be verified.

3. Currency

Website prices and payments are processed in the currency displayed during checkout.

Your bank or card issuer may apply:

Currency-conversion fees.
International transaction fees.
Bank charges.
A different exchange rate.

These charges are determined by your financial institution and are not controlled by us.

4. Taxes and Duties

Applicable sales tax or other taxes may be calculated during checkout.

International customers are responsible for customs duties, import taxes, VAT, brokerage fees, permits, inspections, and other destination-country charges unless expressly stated otherwise.

These charges are not included in the product price or shipping cost unless shown during checkout.

5. Order Confirmation

After submitting an order, you should receive an order confirmation at the email address provided during checkout.

Please review it immediately and contact us when any information is incorrect.

An order confirmation acknowledges receipt of your order. We may still need to verify payment, product availability, shipping eligibility, and order details before acceptance.

6. Processing Times

Stocked orders are normally processed within 1–3 business days.

Large, wholesale, custom-packed, special-order, or high-volume purchases may require approximately 3–10 business days, or longer when stated in a quotation or product description.

Processing times do not include weekends, public holidays, carrier transit time, customs clearance, or delays caused by payment verification.

We will contact you when a material delay affects your order.

7. Shipping Rates

Shipping costs are calculated using factors such as:

Order weight and dimensions.
Delivery destination.
Selected shipping service.
Number of packages.
Product type.
Carrier charges.
Required handling or documentation.

The available shipping methods and charges will normally be displayed during checkout.

Large pallet, freight, wholesale, or international orders may require a separate shipping quotation.

8. Domestic Shipping

Available domestic delivery services and estimated delivery times are displayed during checkout where supported.

Estimated transit times begin after the order has been processed and collected by the carrier.

Delivery dates are estimates rather than guarantees.

9. International Shipping

International shipping may be available to selected destinations.

Before ordering, international customers are responsible for confirming that:

The products may legally be imported.
Required licenses or permits are available.
The products meet local food, labeling, ingredient, customs, and regulatory requirements.
The shipping address can accept the products.
All duties and import charges will be paid.

We may cancel an order when shipping is unavailable, restricted, unusually risky, or prohibited.

We are not responsible when customs authorities delay, inspect, refuse, seize, destroy, or return a shipment.

10. Tracking Information

When tracking is available, the tracking number will be sent to the email address provided with the order.

Tracking updates are supplied by the carrier. They may not update immediately after a shipping label is created.

Please allow reasonable time for the carrier’s tracking system to display movement.

11. Correct Shipping Information

Customers are responsible for entering a complete and accurate:

Recipient name.
Business name, when applicable.
Street address.
Unit or suite number.
City, state, and postal code.
Country.
Telephone number.
Email address.

We are not responsible for delays, delivery failures, additional fees, or losses caused by incomplete or incorrect information supplied by the customer.

Address changes cannot be guaranteed after an order has entered processing.

12. Delivery

A shipment may be delivered to the address, reception desk, mailroom, loading area, designated safe place, or another location accepted by the carrier.

A signature may be required for certain destinations or order values.

Once the carrier confirms delivery, the customer is responsible for securing and properly storing the shipment.

13. Shipping Delays

Shipping and delivery dates are estimates.

Delays may occur because of:

Severe weather.
Natural disasters.
Carrier congestion.
Public holidays.
Customs processing.
Government inspections.
Labor disputes.
Incorrect addresses.
Import restrictions.
Transportation interruptions.
Events outside our reasonable control.

We will assist with available tracking information, but we cannot guarantee a carrier’s delivery date.

14. Lost Shipments

We may need to open an investigation with the carrier before issuing a replacement, refund, or other resolution.

Carrier investigations may require supporting information from the recipient.

A shipment is not considered lost merely because it is delayed.

15. Damaged Shipments

Inspect the shipment as soon as it arrives.

When possible, note visible damage when accepting delivery from the carrier.

Report damaged products within 7 calendar days and include:

Order number.
Description of the damage.
Photographs of the products.
Photographs of the inside and outside packaging.
Photograph of the shipping label.
Product lot or batch information.
Quantity affected.

Keep all products and packaging until the investigation is complete.

16. Missing or Incorrect Products

Report a missing or incorrect product within 7 calendar days of delivery.

We may review warehouse records, package weights, tracking details, photographs, and other order information before approving a resolution.

17. Split Shipments

Orders containing several products may be sent in separate packages or from different fulfillment locations.

Separate packages may arrive on different dates. Additional tracking numbers may be provided.

You will not be charged extra shipping solely because we decide to split an order unless a separate arrangement was agreed.

18. Refused, Unclaimed, and Undeliverable Orders

A customer may be responsible for additional costs when an order is:

Refused.
Unclaimed.
Returned because of an incorrect address.
Returned because delivery attempts failed.
Held or returned because import fees were unpaid.
Returned because required customer documentation was not supplied.

Any refund may be reduced by original shipping, return shipping, customs costs, handling charges, and product disposal costs.

Returned food or consumable products may be ineligible for resale or refund.

19. Product Storage After Delivery

Customers must store products according to the instructions on the packaging or product page.

Unless otherwise stated, powders and dry ingredients should generally be kept sealed in a cool, dry place away from direct sunlight, heat, moisture, pests, and contamination.

We are not responsible for deterioration caused by unsuitable storage or handling after delivery.

20. Wholesale Freight Deliveries

Freight and pallet customers must:

Confirm that the delivery location is accessible.
Arrange unloading equipment where required.
Inspect the shipment before signing the delivery receipt.
Record visible shortages or damage on the carrier’s delivery document.
Notify us promptly of any delivery issue.

Additional fees for liftgate service, limited access, residential delivery, redelivery, storage, waiting time, or address correction may be charged to the customer.

21. Contact Us

For payment, shipping, tracking, customs, or delivery questions, please contact us through the Contact page on our website.

Website: https://bulk-natural.com/